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Programs and courses

Numerical competence

Communication — Digital Hospitality

In April 2019, the Minister of Education and Higher Education issued a Digital Competency Framework designed to develop our digital skills. This framework is defined by a set of skills necessary to the confident, critical and creative use of digital technologies to achieve objectives with regard to learning. The framework comprises 12 dimensions of digital competency.


After completing this training, you will be able to communicate appropriately with others by adapting your messages to the context and taking into account the rules and conventions of digital com­munication. You will also be able to recognize and define guidelines essential to safeguarding
the confidentiality of your own communications and those of others.

Asynchronous training: the training videos are available online for the duration of your access.
A Memory Aid is available at the training platform for downloading and printing.

1 hours 30 minutes

45.95$ CAD

Course content

Part 1 – General introduction

This dimension of digital competency, narrated by Nathalie R. Bernier, will help you:

  • To consider using a wider variety of digital communication tools

  • To verify the security of your online and electronic communications.

weel communication

Part 2 – Specific training

This module explains how to recreate
human contact during online meetings.


Digital technology may make your communications instantaneous, but it also brings a sense of loss of privacy due to its 24/7 accessibility. How do we make sure our sharing of our good and bad moments with others remains secure, whether they are private or not?


Three training modules to prepare you for using the software right away:

  • Module 1: Recreating human contact

  • Module 2: Setting up your workstation

  • Module 3: Managing the relationship

Module 1: Recreating human contact

  • The opening

  • The discussion

  • The closing

Module 2: Setting up your workstation

  • Preparing to participate

  • Preparing to lead a meeting

Module 3: Managing the relationship

  • Setting the context

  • Elements of a meeting
    to be managed

  • Who and what can access the information?


Evaluation and certificate

A training certificate will be issued at your request after you complete the training and successfully complete the evaluation.

Target clientele

This training is for individuals, professionals, companies and anyone who wants to communicate via digital technologies.


Nathalie R. Bernier – For the introductory module and the specific training.


Interactive training in the comfort of your home

Durée de votre code d'accès a une formation interactive
Cours complet : 3 months
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